FAQ's

I want to sell my items - what are the steps?

Reach us 24/7, Our technical support service is available to customers 24 hours a day 7 days a week. Sales team typically issue quotes within business hours but if you need equipment last minute we are always available!

Please email us on hire@hiretablets.com for further details or call us on 0203 318 0278

What is the maximum number of iPads or devices I can hire?

Max rentals are subject to background checks, normally we will only rent out large quantities to limited companies or PLC’s. HireTablets.co.uk holds a very large stock of devices, so subject to acceptance, customers typically can acquire as much hardware as they require.

Do you allow rentals to individuals for private use?

Generally yes, but we will carry out background checks and reserve the right to refuse business with anyone.

Do you charge for Transit Days?

No, Transit Days are typically not billed. Most deliveries are made by internal fleet of event technicians and couriers ensuring a same day hand over of iPad and IT on hire.

Can I take an iPad or IT on hire abroad?

Most HireTablets customers are Global corporate partners and you are entitled to take products overseas. Discuss your requirements with your account manager as a number of our overseas offices could add value and offer localised assistance or support with customs and other legal issues when taking IT hardware overseas.

Are your iPads or IT on hire and other equipment insured? What happens in the event of damage?

Insurance and Damager cover may be purchased as part of your rental.

What happens when an iPad or IT on hire is lost/stolen?

HireTablets.co.uk reserves the right to charge for the cost of replacement and send a replacement. Sending out another iPad may be subject to additional p&p costs too. Please let us know immediately when an iPad or tablet is lost or stolen so we are informed and can take necessary action to help you with a replacement.

What is your damage/wear and tear policy?

We fully expect electronic assetson Hire to show some signs of wear and tear over time, light brush marks and minor scrapes are all acceptable. We want you to enjoy using your rental iPad or Laptop and not feel like you have a huge liability on your hands.

How much are delivery charges?

We charge fair rates for delivery and pickup, we do not make a profit on these charges, because prices will vary all the time, please call us for the latest rate.

What happens if I return an iPad late?

We understand that it's not always possible to stick to agreed deadlines at all times, sometimes people forget to return the devices after a long an exhausting business event or exhibition. We can allow for a few days delay, but bare in mind we will add the extra days rental fees as per our rental fees schedule.

I no longer need the iPad or the device on hire, can I cancel/return the assets early?

You may cancel your rental at any time without penalty as long as you inform us 48 hours prior to the rental start date. For cancellations after that threshold, you will be subject to a 20% administration fee of the total rental cost. You are welcome to return the iPad or assets early, however we will not be able to refund you for the remaining rental period which you have not used.